We welcome affirmation when you are pleased with our service, but also want to hear when you are dissatisfied. We like to hear about any complaints as soon as possible so that action can be taken to improve matters. Through our complaints procedure, it is our intention to promote open dialogue and resolve any issues to the satisfaction of all concerned.
If a complaint cannot be resolved informally, there is a mechanism through which a formal written complaint can be made. This is made to the treatment manager of the relevant centre.
Your complaint will be acknowledged within 5 days and you will receive a written response within 30 days.