We Want Your Feedback
Tabor Group welcomes complaints/compliments and feedback and views them as an opportunity to learn, adapt, improve and provide better services. We want to provide safe and high-quality services so that you receive the best care and treatment.
Your feedback matters.
It helps us to improve our services. We want to hear from you about your experience of using our services:
Make a comment, compliment or complaint
There are many ways you can tell us about your experience:
If you’re not able to give feedback yourself, ask a relative, carer or advocate to do this for you.
Comments and compliments
A comment could be a suggestion for service improvement. It can also be an observation made by a service user that can lead to learning by the organisation. If you have a comment or compliment, we will share your feedback with the service or staff member.
What to include in a complaint.
A complaint should include:
What happens after you make a complaint
You may have had a poor experience and told a member of staff or the person providing your care. If so, they will try to help you straight away, or as soon as is possible or may refer to you to someone who can.
If you made a written complaint, we will let you know that we have received your complaint within 5 working day.
Then we will:
If you are not happy with the outcome of your complaint, you can ask for an internal review by the Tabor Group Governance Committee. You can also ask for an external review from the Ombudsman.